The following is related to an issue I’m currently having in Guild Wars 2. This is the EXACT conversation up to 3:23PM EST on 9/13/2012. I want to make it public how little they seem to be trying to fix what I believe is their fault. full details are below. Am I wrong? .
I bought the box, a lvl 80 exotic, expecting lvl 80 draconic armor. Spent all my gold buying it and open it to find out not only are the items not what are listed, but they aren’t even exotics. I received Berserker’s Gladiator armor. If this is intentional please rename the item. However I would like a refund for the purchase of 7 gold 50 silver and 57 copper. That’s quite a bit of gold and I feel a refund is only proper due to what i believe was false advertising. The items i received from the box will remain unbound in my inventory. I look forward to a swift and acceptable solution to this issue. Thank-you for your time.
P.S. Attached a screen shot of the purchase history and the items I received. Hope it helps.
Thanks for contacting the Guild Wars Game Support Team.
This issue you are reporting is a currently a known problem. Please be aware that the Support Team is unable to provide a work around at this time.
If you have any further questions, please let us know.
Guild Wars Support Team
I’m certainly sorry to hear you lost gold due to this issue. If we could, we would have returned your gold to you immediately. However, we simply have no means by which we can reimburse any items or gold. There are no tools that would allow us to do so. If you require assistance with anything else, please let us know.
The Guild Wars Support Team
Customer Tim Patton via CSS Web 09/13/2012 02:17 PM
I have been fairly civil to this point, and will try to remain so as I reply here. However to tell me you CANNOT is a bold lie. If you had no means to recover items or gold in an MMO environment then you wouldn’t have launched the game. This issue doesn’t only eccect me but countless others as well. the nearly 8 gold I spent equates to roughly 50 USD. The issue is NOT my fault. It’s yours. To tell me you cannot fix it is like saying “We don’t care if you lost gold, we don’t care if we messed up the item description/loot table (or whatever you want to call it when you double click and you get the items from the box), and we certainly don’t care if this keeps happening as the item is still in the game. Enjoy our game as we enjoy your 60 dollars you spent on it!” All I’m asking for is my gold back. How hard is that? Hell you can give me the equivalent of 7 gold and 50 silver in gems and I’ll convert them myself.
I hope I haven’t sounded to ranty or belligerent here as it is not my intention. However if this is the way your customer support is going to work then I may be seeking a refund fairly soon. I don’t want to waste my time in game farming, just to spend gold on an item that is glitched and/or bugged and have the CS department tell me they cannot fix it. That’s what CS is for right? You guys are at fault for the glitch, why am I being punished.
Thanks again for your time.